| Q. |
How can you say Sales-Stats is easy to use when it sounds so complicated? |
| Ans. |
Sales-Stats is the “brain child” of an ordinary guy who operates a website and cannot cope with techie stuff. By using clever coding, we have created a service designed for people who are not interested in how their cars or computers work. They just want to run their business. Sales-Stats is not loaded with features you do not need. It is designed to give you vital, profit enhancing information, when you want it, where you want it. |
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| Q. |
I am a manager, not a techie. Will I be able to cope with the set up of Sales-Stats? |
| Ans. |
Yes, but we will also help you in any way we can. When you join, you will receive full instructions. You will have email access to our “live” support team.
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| Q. |
What are your requirements for a customer’s hardware? |
| Ans. |
None! |
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| Q. |
How does Sales-Stats deal with product variations? |
| Ans. |
Each variation in the way you sell is treated as a different “product”. Mostly, that means every different size or price will be individually recorded, but there will be items that are unrecorded. For example, colour variations at the same price will not be reflected in your merchant server records, so will not be picked up by Sales-Stats. |
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| Q. |
Give me more examples of data Sales-Stats can measure. |
| Ans. |
Pay per click search engines, Google Adwords, Yahoo Directory, ads in e-zines and newsletters, visitors from any particular URL you specify, . . . . . |
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| Q. |
Just remind me where Sales-Stats data comes from. |
| Ans. |
Only from you. |
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| Q. |
You are asking me to give you my most confidential data. How do I know that it will be safe? |
| Ans. |
Yes, we do ask for a very high level of trust. We accept that we have access to your most confidential business data. However, first please note that we do not keep it. That is right, the only data of yours that we store relates to you as our customer and the information about prices and so on, that you give us. All the other data that go into your reports is pulled off your web logs in real time and sent to you. It never gets onto any database of ours. We simply provide the engine for you to access your data in forms which will provide vital management information. Of course we are very, very aware that our staff could technically obtain your data and misuse it. We do constantly watch out for any problem. Our coding team works exclusively for us, in Asia and in the UK. No one person is given information in any area of our work which he does not “have to know”. We do not think we can do more. |
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| Q. |
Will you agree not to work with my competitors? |
| Ans. |
In principle, we work for any business. However, we may agree not to contract with specified competitors, upon payment from you of a sum which would fully compensate us in the event that they too had used the Sales-Stats service. |
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| Q. |
Already have data provided in specific formats and layouts. Will you send me data in that same layout? |
| Ans. |
We understand that large organisations like to present data in a uniform manner. Our reports are provided in Excel, so that you can manipulate them using that format. However, if you require bespoke programming for a particular set of reports, we shall certainly try to accommodate you. This will be a paid service. |
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| Q. |
Will clicks recorded by Sales-Stats be the same as the number recorded by the ppc search engine I am using? |
| Ans. |
The reports provided to you by ppc search engines use their own data, not yours. From time to time this differs. This is an issue you may like to discuss on our Forum in due course. |
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| Q. |
How can I setup my pages for tracking? |
| Ans. |
It is simple. We provide the code for you tp place into your website pages. We provide step by step instructions on how to tie together:
1. Each web page you wish to track;
2. Your pay sytem, so that we know what you are selling and at what prices;
3. Your order confirmation pages from which we can tie in actual sales;
4. Specific parameters relating to your cost of a click or advert; |
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| Q. |
How often are my stats updated? |
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The short answer is “never”. We do take your stats in any way. Our clever software simply takes stats from your website and your ISP host, adds information on prices and other matters you have told us about, works on it, and presents that data to you in the form of a report. You only have to click the “refresh” button to see how quickly Sales-Stats updates reports with the clicks or visits made on your website pages seconds before. |
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Can I view my statistics from any computer in the world? |
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Yes. All you need is a computer and an Internet connection. |
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| Q. |
How many pages can I measure? Are there any bandwidth usage constraints? |
| Ans. |
We charge according to number of page views rather than bandwidth usage. This is easy for us to measure - and for you to check independently, if you wish.
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| Q. |
Does Sales-Stats apply to dynamically generated pages? |
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We certainly can. Sales-Stats does not care whether it is a dynamic page or not. The only requirement is for tracking code to be pasted on the header of the required pages.
It is actually rather easier to Sales-Stats on a dynamic page because dynamic pages are usually written from a single header template, so if you add the code there, you are done.
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| Q. |
Can I use one account for multiple sites? |
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Yes, certainly. We can treat them as a single account.
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| Q. |
Does SS apply to secured (SSL) pages? |
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Yes.
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| Q. |
How can you provide reports analyzing my data by country? |
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We resolve the country of the visitor by an IP address and not a Domain Name (because if you resolve the country by Domain Name, you could not tell from which country comes visitor whose domain is .net, com, or .org). However, some Internet service providers register their domain in one country and operate in another country; this might lead to incorrect country report. The chance of this happening is very slight. |
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